Welcome to Mr Muscle Removals. These Terms and Conditions govern your access to and use of our website, https://mrmuscleremovals.com.au/, and the removal, relocation, packing and related services we provide.
In these Terms and Conditions, “Mr Muscle Removals”, “we”, “us” or “our” refers to the business providing the services, and “you” or “your” refers to the customer booking or using our services.
By using our website, requesting a quotation or booking our services, you agree to these Terms and Conditions, together with any applicable written quotation, booking confirmation or separate service agreement.
If any term conflicts with a mandatory requirement of applicable law, that legal requirement will prevail.
Mr Muscle Removals provides removal and relocation services, which may include:
Residential removals and household relocations.
Office and commercial relocations.
Furniture and household goods transportation.
Packing and unpacking services, where available.
Loading and unloading assistance.
Other removal-related services agreed upon in writing.
The availability and scope of services may depend on your location, access conditions, booking date, vehicle availability and the nature of the items to be moved.
Any additional services requested outside the agreed booking may be subject to additional charges, which will be communicated to you where reasonably practicable and agreed upon before the additional work proceeds.
We may provide quotations based on the information you supply, including the size of your move, the number and type of items, travel distance, access conditions, requested services and preferred moving date.
You agree to provide accurate and complete information when requesting a quotation.
A quotation may be revised if material details change, including:
An increase in the volume, quantity or weight of items.
Changes to the collection or delivery address.
Restricted access, stairs, long carrying distances or other access difficulties not disclosed before booking.
Additional packing, dismantling, assembly or handling requirements.
Changes to the requested date, timing or scope of services.
Any revised quotation or additional charges will be communicated to you, and your agreement will be obtained where required before proceeding with the additional work.
Unless expressly stated otherwise, a quotation does not guarantee availability until your booking has been confirmed.
A booking is considered confirmed when we have accepted your booking request and provided confirmation through an agreed communication channel.
Depending on the booking, confirmation may require acceptance of a quotation, payment of a deposit or completion of other agreed booking requirements.
You should carefully review your booking confirmation to ensure that the moving date, addresses, services and other relevant details are correct.
We recommend notifying us as early as possible if you need to amend your booking.
To help ensure a safe and efficient moving process, you agree to:
Provide accurate collection and delivery addresses and contact details.
Ensure that someone authorised is available at the agreed locations and times.
Provide accurate information about the items to be moved.
Arrange suitable access, parking permits and permissions where required.
Inform us in advance about stairs, lifts, restricted access, narrow entrances or other potential obstacles.
Secure personal documents, jewellery, cash, valuables and other sensitive items before the move.
Ensure that items are appropriately packed when packing services have not been included in the booking.
Identify fragile, unusually heavy, valuable or delicate items before handling begins.
Ensure that appliances are disconnected, emptied and prepared for transportation where required.
Ensure that the premises are safe for our staff and contractors to carry out the agreed work.
You must notify us of any special handling requirements or circumstances that could affect the safe transportation of your belongings.
Unless packing services have been specifically included in your booking, you are responsible for packing your belongings securely and appropriately for transportation.
We recommend using suitable boxes, protective materials and secure packaging for fragile items.
Where we provide packing services, the scope of those services will be determined by your quotation or booking confirmation.
We may decline to transport an item if it is inadequately packed, unsafe to handle or likely to cause damage to other belongings, our equipment or property.
You are responsible for advising us of access restrictions and arranging necessary permissions for the collection and delivery locations.
If access is unavailable or significantly different from the information provided, we may need to adjust the moving arrangements.
Additional time, labour, equipment or other reasonable costs arising from undisclosed access conditions may be charged where agreed and permitted by law.
We will take reasonable care when moving items through your property. You should identify existing damage, particularly in narrow hallways, staircases, doorways and other areas where access is restricted.
For safety, legal or operational reasons, we may refuse to transport certain items, including:
Explosives, flammable materials or other dangerous goods.
Illegal substances or prohibited items.
Hazardous chemicals and materials requiring specialised handling.
Perishable goods that cannot be transported safely under the available conditions.
Live animals, unless expressly agreed and appropriate arrangements are available.
Items that cannot be safely lifted, loaded, secured or transported using the available equipment.
Items prohibited by applicable law or relevant transport requirements.
You must inform us in advance if your move includes unusually heavy, oversized, hazardous or specialised items.
We reserve the right to refuse an item where its transportation would create an unreasonable safety risk or breach applicable law.
The applicable service charges, payment arrangements, deposits and any other fees will be specified in your quotation, booking confirmation or separate service agreement.
You agree to pay the agreed charges in accordance with the stated payment terms.
Where a booking involves additional work or changes to the original requirements, any additional charges will be communicated and agreed upon where required before the work proceeds.
If payment is overdue, we may take reasonable steps to recover the outstanding amount in accordance with applicable law and the agreed payment terms.
Any applicable taxes will be charged as required by law and as specified in the relevant quotation or invoice.
If you need to change your moving date, collection address, delivery address or requested services, please notify us as soon as possible.
We will make reasonable efforts to accommodate requested changes, subject to availability and operational requirements.
Changes may affect the quotation, scheduling or resources required for your move. Any resulting changes to charges will be communicated to you before proceeding, where required.
A requested change is not confirmed until we have accepted it and communicated the revised arrangements to you.
If you wish to cancel a booking, you should notify us as soon as possible through an agreed communication channel.
Any applicable cancellation charges, deposit refunds, rescheduling fees or other adjustments will be determined by the terms communicated to you at the time of booking and applicable law.
Where a deposit or advance payment has been made, any refund will be assessed in accordance with the agreed booking terms and your rights under applicable consumer protection laws.
We will not exclude or restrict any refund or other entitlement that you are legally entitled to receive.
If we need to cancel a booking, we will notify you as soon as reasonably practicable and discuss available alternatives or any refund required under the applicable agreement and law.
We make reasonable efforts to complete removal services according to the agreed schedule. However, delays may occur due to traffic, severe weather, road closures, vehicle breakdowns, access restrictions, unexpected moving conditions or other circumstances beyond our reasonable control.
Where a delay occurs, we will take reasonable steps to inform you and minimise disruption.
If an unforeseen event materially affects our ability to perform the agreed services, we will discuss reasonable alternatives with you.
Nothing in this section removes any rights or remedies available to you under applicable law.
We will take reasonable care when handling and transporting your belongings.
You should inspect your items and premises after the move and notify us as soon as reasonably practicable if you identify any loss, damage or discrepancy.
When reporting an issue, please provide relevant details, photographs where available, the booking reference and a description of the affected items.
We will review reported issues and respond in accordance with the circumstances, the applicable service agreement and relevant law.
Any liability for loss of or damage to goods will be determined by the applicable agreement and law, including any applicable Australian Consumer Law guarantees.
Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded or limits any non-excludable consumer guarantee.
Customers are encouraged to review their existing home, contents or other relevant insurance arrangements before moving.
Any insurance coverage arranged by us, or available through a third party, will be subject to the applicable policy terms, conditions, exclusions and limits.
Unless expressly confirmed in writing, you should not assume that a particular insurance policy or level of cover has been arranged for your belongings.
Please contact us before your moving date if you require clarification about any insurance arrangements associated with your booking.
To the extent permitted by law, our liability will be determined by the applicable service agreement and relevant legal requirements.
We are not responsible for loss or damage caused by circumstances outside our reasonable control, except where applicable law provides otherwise.
Where relevant, we may consider factors such as inadequate customer packing, undisclosed characteristics of items, pre-existing damage, inaccurate information supplied by the customer or instructions that affect the safe handling of goods.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded, restricted or modified under Australian law.
Where a limitation of liability is permitted, it will apply only to the extent allowed by applicable law.
You may use our website for lawful purposes and to obtain information about our services.
You agree not to:
Use the website in a way that breaches applicable laws.
Attempt to gain unauthorised access to our systems or information.
Introduce malicious software or interfere with website security.
Submit false, misleading or fraudulent enquiries.
Use website content in a way that infringes our intellectual property rights or those of another party.
We may update, suspend or discontinue parts of the website when reasonably necessary for maintenance, security or business operations.
We aim to keep website information accurate and current but do not guarantee that all content will always be complete, error-free or continuously available.
Unless otherwise stated, the text, branding, graphics, design elements and other content on our website are owned by or licensed to the relevant rights holder.
You may access and use the website for personal, non-commercial purposes relating to our services.
You must not reproduce, distribute, modify, publish or commercially exploit website content without the necessary permission, except where permitted by law.
We may collect and use personal information to respond to enquiries, prepare quotations, manage bookings, deliver services and communicate with customers.
Our collection, use, storage and disclosure of personal information are explained in our Privacy Policy.
Please review our Privacy Policy on our website to understand how we handle personal information.
We will handle personal information in accordance with applicable privacy laws.
If you have a concern about our services, please contact us with details of the issue, your booking information and any supporting evidence.
We will review your complaint and make reasonable efforts to resolve it fairly and promptly.
If a dispute cannot be resolved directly, either party may pursue any remedies available under the applicable agreement and law, including contacting a relevant consumer protection authority.
Nothing in this section prevents you from exercising any statutory rights or accessing an available legal remedy.
Our services are supplied subject to the Australian Consumer Law and any other applicable consumer protection legislation.
Where applicable, you may be entitled to consumer guarantees and remedies in relation to the services we provide.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.
We may update these Terms and Conditions from time to time to reflect changes to our services, business operations or legal requirements.
The latest version will be published on this page with the updated date.
Changes to website terms will generally apply from the date they are published. Changes to an existing booking will be handled in accordance with the applicable booking agreement and law.
We encourage you to review these Terms and Conditions periodically.
These Terms and Conditions are governed by the laws applicable to the relevant services and the jurisdiction in which the applicable legal requirements apply.
Any disputes will be handled in accordance with applicable law, including any mandatory consumer protection requirements.
Nothing in this section limits any rights you may have under applicable Australian law.
If you have any questions about these Terms and Conditions, your quotation, a booking or our removal services, please contact Mr Muscle Removals through our website:
Website: https://mrmuscleremovals.com.au/
We will make reasonable efforts to respond to your enquiry and assist with your concerns.
Thank you for choosing Mr Muscle Removals for your relocation needs.
